Instrumentation2000.com FAQ - Shipping - Terms of Sale Policy
I don't see what I am looking for, what do I do?
Call us at (732) 632-6400, we handle 100's of Product not Listed or know of modifications to existing products.
How do I place an order with Instrumentation2000.com?
Use our Online Secure Shopping Cart
Call (732) 632-6400 to Place your Order
Fax Your Order to (732) 632-6064
Email us at support@instrumentation2000.com
US Mail your Order to:
Instrumentation2000.com
c/o IPM Inc.
3910 Park Ave, Unit 7
Edison, NJ 08820 USA
Is our online commerce site instrumentation2000 secure?
Our site uses 128 BIT Secure Socket Layer encryption (SSL) so your information is safe. You should see a yellow lock in you browser indicating a secure link to our site. If you are worried, call your order in to (732) 632-6400.
How can I pay for my Order?
We accept Visa, Mastercard and American Express Cards. We accept US Government Purchasing Cards and Purchase Orders without Credit Checks. We also accept COD payments, add $8 or you can mail payment ahead of time. We do not charge your card until we ship. More expensive items may be authorized on your card prior to order processing in order to validate the card's capacity to accept a larger charge amount.
Do we accept Purchase Orders?
We accept Purchase Orders from most companies but we must approve your credit. Please call us (732) 632-6400 for a credit application. Our Payment Terms are Net 30 Days with a 1.8% per month late charge. We send all accounts 60 days past due to collections If your account becomes past due, you will be responsible for all fees associated with collections. We accept US Government Purchase Orders without Credit Checks.
We need a formal quote in order to place a Purchase Orders?
No Problem, call us at (732) 632-6400, we will fax or Email over a quote ASAP. You may also find the product you need in our online catalog and print it's page as a quote.
We need a bid for a large quantity of items:
No Problem call us at (732) 632-6400, we will fax or Email over a quote ASAP.
I am a US Government Buyer, is instrumentation2000 a member of the CCR?
Yes, our Cage Code 05FZ2 (Industrial Process Measurement, Inc. our parent company)
Do we charge sales tax?
instrumentation2000.com is located in NJ, so we collect 7% for NJ Ship To Addresses or Pick-ups. We do not collect sales tax in any other state at this time, as the buyer you are responsible to pay your local taxation authorities.
I am not receiving Email replies for Instrumentation2000.com?
We are finding more and more SPAM filters may block our Email responses. We make an effort to respond within 24 hours. Please call us at (732) 632-6400 and let us know what we can do to help you.
I am from another country, can I purchase from Instrumentation2000.com?
Yes you can. We can accept a credit card if you provide essential anti-fraud information. We also accept Wire Transfers from your Bank to our Bank. You must call us 1-732-632-6400 to arrange wire transfer payment. Our wire transfer fee is $50 USD, charged by our Bank. We recommend using your freight carrier account number to save on freight cost. As the receiver you are responsible for duties and local taxes. These fees are not included in any price quote you receive from us.
Do we ship in the US only or around the world?
We will ship anywhere allowed by the US government. We do not ship to any country that supports terrorism. We ship UPS in most cases but can use FEDEX if required. We can ship using your account number. We will Ship to US military addresses, APO etc. using US Postal Service, Please Call (732) 632-6400.
I need this stuff fast, when will my order be shipped?
If your items are in stock and ordered by 3 PM EST, we will ship the same day. We arrange many drop shipments from warehouses around the country so please call, chances are we can get the item to you fast. International customers must wait for funds clearance and fraud checks. We will ship rush order using UPS RED or Blue Service or Fedex Priority. Rush calibrations are charged a premium; 50% of the items Calibration Price or $50 whichever is more. Other than express shipping fees, we do not charge extra for rushing your equipment order.
How long will it take if items are not in stock?
Many items are available in 3-5 business days. Two weeks is a safe guess for higher priced or special ranged items.
Some high end equipment can take 4-8 weeks, just call, we'll let you know.
Do you keep my information private?
Your information is used to process your order. It is not sold, rented or loaned in any way. If you sign up for our newsletter, we will send you an update periodically. Our website uses cookies to keep track of your shopping cart and user information.
What is our Order Cancellation Policy ?
You may cancel your order for stock items at any time. Custom order items may have a cancellation fee as high as 40%, depending on the manufacturer.
What is our Return Policy?
A Return Material Authorization (RMA) number is required. Please email for an RMA or call. Any Return will be charged a 20% restock fee. A refund (less restock fees, freight and miscellaneous fees) will only be granted once any return is tested by our Lab, all accessories are included, all manuals are in new condition (No writing/Notes), all packaging is undamaged and the item can be resold. Return Feight must be prepaid by the buyer, we will reject any freight collect shipments.
Custom orders, depending on the manufacturer, can not be returned. Orders can not be returned 14 calendar days after shipment.
How do I get an order status?
Log in to your account, we attempt to update status daily. You can also email us or call.
The item arrived damaged or something is missing, what do we do?
We will need to make a claim with the carrier or manufacterer. Please call (732) 632-6400 ASAP and DO NOT DISCARD the package and packing materials. The carrier will want to inspect these items. Claims for shortages or damage must be made within 14 calendar days of shipment, otherwise nothing can be done.
What is our warranty?
instrumentation2000.com is a distributor, as such, we pass the manufacturer's warranty on to you. We will support your claim for any warranty with the manufacturer. Call us for an RMA #, this will start the process, be sure to tell us what is wrong with the item.
TERMS OF SALE
The use of this site is governed by the policies, terms, and conditions set forth below. Please read and review them carefully. Your use of this site, and the placement of any orders, indicates your understanding and acceptance of these policies, terms, and conditions. All sales are subject to the TERMS OF SALE contained herein. We reserve the right to update and change the site and these policies, terms and conditions at any time.
Disclaimer and Limitation of Liability
Prices, specifications, and terms are subject to change without notice. While we make every effort to keep the information on this site accurate and up-to-date, instrumentation2000.com, its affiliates, and employees will not be help responsible for typographical or other errors or omissions regarding prices or any other information contained on this site.
instrumentation2000.com strives to be as accurate as possible in all of our product descriptions, product images,pricing, links and any other product information contained in or referenced to on the site. However, occasional slight errors may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete and/or current. instrumentation2000.com can not be held liable nor we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, instrumentation2000.com at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct, or remove the inaccurate information. We apologize for any inconvenience that this may cause.
By using this site, and/or placing any orders, you agree that the sole and exclusive maximum liability to instrumentation2000.com arising from any product sold on the site shall be the price you paid for product(s) ordered. In no event, or under any circumstances, shall instrumentation2000.com, its affiliates, employees, or other representatives be liable for direct, indirect, consequential, third-party or punitive damages/injuries related to or resulting from any product sold.
The instrumentation2000.com web site and all the materials therein are provided “as is”. By using this site, you agree that instrumentation2000.com, its affiliates, and employees shall not be held liable for any and all damages arising from the operation, content, or use of instrumentation2000.com. You agree that this limitation of liability is comprehensive and applies to all damages of any kind.
Order Acceptance Policy
Receipt of a fax, Email, or any other form of order confirmation does not signify instrumentation2000.com's acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to either accept or decline your order for any reason. An order is not binding upon instrumentation2000.com until it is accepted. Please be aware that in orderto keep our customers safe, we may require additional verification or information before accepting any order.
Product Specifications, Images, and Listings Disclaimer
Product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research. Please make sure you know what you are purchasing before you order. Please contact us if you have any questions.
Copyright Information
No part of this site may be copied, modified, reproduced, posted or transmitted in any way. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
By using this site and accepting delivery of any product delivered from instrumentation2000.com, you agree to be bound by the terms and conditions listed above. You and instrumentation2000.com agree that these terms and conditions are the exclusive terms governing the sales transactions between customer and instrumentation2000.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time and without any prior written notice. Therefore, please check these terms and conditions carefully each time you use the instrumentation2000.com web site, place an order, or accept delivery of any goods from instrumentation2000.com.
Any litigation shall follow the laws of the State of New Jersey.